Questions
Questions people ask
Prices, timing, deposits, and what happens if the house surprises us.
What does it cost to get a new home ready?
Home Refresh on a two-bedroom starts at $3,200. Modernize Your Home starts at $10,700. Every package and every single service has its price on this site, with no form or phone call first.
What does it cost to move out?
The Move-Out package on a two-bedroom starts at $1,500. That covers packing, loading your truck, and a broom clean of the place you’re leaving.
Can I hire you for just one thing?
Yes. Every service in a package is also available on its own, at the same prices.
What if you find something behind a wall?
We stop, take a photo, tell you that day, and price the fix in writing before we touch it. You decide. We never find a problem and put it on the invoice afterward.
Do you do the cleaning yourselves?
Yes. We do every deep clean and broom clean ourselves.
How much deposit do you take?
For repairs, paint, and floors: 30% when you sign, 40% when the paint is done, and the last 30% after you’ve walked through and signed off. The schedule is on your contract before you pay anything.
Can I cancel?
Within three business days of signing, for any reason, at no cost. That’s your right under state law.
Do you do electrical work?
We replace light fixtures on existing boxes. Anything beyond that — new circuits, moving a box, recessed lighting, panel work — needs a licensed electrician and a permit. We’ll arrange one and pass through the price.
How long does it take?
Home Refresh on a two-bedroom takes about a week. Modernize Your Home takes two to three weeks, including the days a new floor finish needs to cure. The finish date goes on your contract.
Where do you park the truck?
In the driveway on most jobs, which is the short answer in most of the towns we work in. Where a street permit is needed, we find out which town office issues it, file it, and pass the fee through at cost.
Can you move me too?
We pack, load, and unload. For the truck itself, we’ll point you to a licensed mover we trust. We don’t hold the household goods certificate yet, and we won’t pretend otherwise.
What happens if something breaks?
Tell us in writing and we’ll respond within five business days. On moves, coverage depends on the protection you chose. On everything else, damage we cause is ours to fix, and we carry insurance for the rest.
How far ahead should I book?
Two to three weeks for repairs, paint, and floors, and more in spring and early fall. If you’re working toward a closing or a move date, tell us early.
Still have a question?
Call us, or tell us about the house and we’ll answer it with a price attached within the hour.